Ordering China Airline Tickets

Monday, 3:00 p.m.

TA #1: Hello, this is Elong calling to confirm your order of two tickets to Harbin. When would you like them delivered?

Me: Well, I asked on the on-line form for them to be delivered on Wednesday.

TA #1: How about today?

Me: OK, but I leave at 7 p.m., so it has to be delivered before then.

TA #1: Great, so we will deliver today before 8 p.m.

Me: No, Sorry BEFORE 7 because I leave at 7.

TA #1: OK, we will deliver at 7 then.

Me: BEFORE 7

TA #1: OK, OK BEFORE 7. If we will not make it before 7, then I will call you back.

*****************
Monday, 7:00 p.m.

Me: Hello, I am calling to see about the status of my air tickets that were supposed to have been delivered today before 7 p.m.

TA #2: Oh yes, sometimes the delivery people are late. Just wait.

Me: This is ridiculous (tell whole story... blah blah blah). I am shocked by your poor customer service.

TA #2: Umm, yeah. OK. So we deliver tomorrow?

Me: How about Wednesday as I originally requested? Oh, and can I please speak to TA#1 to see why he did not call me as promised?

TA #1: Oh sorry, he has left for the day.

Me: Of course he did.